Privacy Policy

Effective Date: May 11, 2026
At Aviato Travels, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (aviatotravels.com) or book our travel services.

1.Information We Collect
We collect information that helps us provide a personalized travel experience, including:
    • Personal Details: Name, email address, phone number, and physical address.
    • Travel Information: Travel document information required for bookings, travel coordination, or visa facilitation support.
    • Payment Information: Billing address and payment details (processed through secure third-party payment gateways).
    • Technical Data: IP address, browser type, and usage patterns through cookies to improve our website experience.

2. How We Use Your Information
Your data is used solely for the following purposes:
    • To process and confirm your tour bookings and reservations.
    • To communicate with you regarding your itinerary, updates, or inquiries.
    • To personalize your travel experience and provide tailor-made tour plans.
    • To improve our website functionality and customer service.
    • To comply with legal and regulatory requirements in Sri Lanka.
3. Data Retention Policy
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
 

4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners to fulfill your travel arrangements, such as:
    • Hotels and accommodation providers.
    • Transportation and car service providers.
    • Airlines and visa processing authorities.
    • Third-party payment processors for secure transactions.

5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is encrypted via Secure Socket Layer (SSL) technology. While we strive to protect your information, no method of transmission over the internet is 100% secure.
 
6. Third-Party Website Disclaimer
Our website may contain links to third-party websites. Aviato Travels is not responsible for the privacy practices or content of external websites.
 
7. Children’s Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors without parental or guardian consent.
 
8. Governing Jurisdiction
This Privacy Policy shall be governed by the laws of Sri Lanka.
 
9. Your Rights
You have the right to:
    • Request access to the personal data we hold about you.
    • Request corrections to any inaccurate information.
    • Request the deletion of your data, subject to legal or contractual obligations.
    • Opt-out of receiving promotional emails or newsletters.

10. Changes to This Policy
Aviato Travels reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
 
11. Contact Us
If you have any questions or concerns about our Privacy Policy or how your data is handled, please reach out to us:
  • Email: connect@aviatotravels.com
  • Phone: +94 722 451 529
  • Address: 113, Madinnagoda Road, Rajagiriya, Sri Lanka.